New York Regional Office 245 W. Houston St.  New York, NY 10014  Telephone:  800-827-1000                                   The New York Regional Office is one of 57 offices providing benefits, such as Compensation, Pension, Education, Loan Guaranty, Vocational Rehabilitation and Employment Services, and Insurance. The New York Regional Office is located in downtown Manhattan and is open from 8:00am to 4:30pm Monday to Friday.                             Our Mission  Our MISSION is to provide benefits and services to veterans and their dependents in an accurate and timely manner which our customers recognize as compassionate and responsive.                        Office Profile                              The New York Regional Office serves approximately 800,000 veterans living in the 31 Eastern counties of New York State. Of the five VBA benefits programs, the New York Regional Office employees administer two directly to our customers. However, questions on these benefits or briefings for new veterans are conducted on all 5 VBA programs. For the Insurance benefit, all services are provided by the Philadelphia VAROIC. For Education benefits, four regional processing offices across the country have been designated. For New York veterans (and all Northeast states), the Buffalo Regional Office is the processing center for Education claims. The Loan Guaranty program has 9 loan centers across the country. For New York veterans, Manchester is the Regional Loan Center. Veterans are encouraged to call us at 1-800-827-1000 and if necessary we will direct the call to the specialized processing centers.

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