4. If you’re concerned that it might not be appropriate to take money for a condition because “I’m
fine, was just doing my duty and I have a job”–there are a lot of people who feel that way–consider this.
I think you should file your claim. If granted you can always decline to receive the money. If, at a later date, your condition
worsens or you age and it interferes with our work, or you decide you want compensation after all you can always contact us.
That way we will examine you and determine your current level of disability. We won’t be trying to determine whether
you warrant service connection in the first place.
5. If you have been out of the service longer but still think you have a condition related to your service apply! There
is no filing time limit. It just might be a little more complex and take a little longer because of the need to develop more
records.
6. Our goal is to complete all claims within 125 days or four months by 2015 with 95 percent accuracy. Right now more
than 30 percent of our claims have been pending longer than that. Some claims, such as those involving participation in nuclear
tests, covert operations, military sexual trauma or other similar circumstances where records may be difficult to locate can
and frequently do take longer, sometimes much longer.
7. To meet the challenge of a rapidly growing claims volume, VA has been provided with significant
numbers of new staff in the last couple of years. Their jobs are complex and it takes a while to become fully qualified so
if you think we made a mistake, ask you may be right. As I said earlier, one of our goals is to get our quality level to 95
percent by 2015. Currently our quality level is 84 percent. While a significant portion our quality problems reflect process
errors rather than errors in the final decision with respect to the granting or denying of benefits, rates paid and effective
dates of payment, we do make mistakes.
How You Can Help Yourself and VA
The claims process doesn’t need to be
a hassle. Here is what you can do to help yourself and VA:
1. Communicate, communicate, communicate
2. Appoint a representative. While there are attorneys who will represent you for a fee, it is rarely
necessary to pay to have your claim processed efficiently and successfully. National Service Organizations such as the Disabled American Veterans, Veterans of Foreign Wars, American Legion, Vietnam Veterans of America, Paralyzed
Veterans of America, as well as State Departments of Veterans Affairs or Veterans Commissions and County Veteran Service Officers can give excellent assistance and its free. Call your local regional office to see what organizations are available at that
office.