Referrals will be made to regional offices via Audit Error Worksheets (AEWs).  VSRs and Senior VSRs must work the AEWs promptly to determine whether entitlement to compensation is due for each month listed.  For those retirees entitled to compensation, VSRs should make the necessary corrections to the data that generated the error message and make a one-time out-of-system payment for the amount due.  Advise the retiree of the payment using the letter template.                                                                               For those retirees determined not entitled to retroactive benefits, provide notice to the retiree of that decision with appeal rights.                                                                          When dealing with AEWs for deceased retirees, regional offices should award the amount due as an accrued to the surviving spouse or child, if any (VA Form 534 must be of record).  If a qualifying survivor does not exist, follow the standard reimbursement method based on last illness, death, burial, and just debts.                                                                 In death cases, payment rules governing the Nehmer settlement must be followed, when applicable.  (See 38 CFR §3.816.)                                      Work-Credit                                                 VSRs will PCLR a 298 end product for preparation of all out-of-system awards and decision letters sent on this project.                                                      Note:  End product 298 should only be used for processing CRSC and CRDP claims.

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