5.  Can I send my documents certified mail?           Answer               It is the policy of USVCP not to accept certified mail pieces.  See Contact Policy.                    6.  Why won’t my fax go through?            Answer                   USVCP receives 500-750 faxes every day.  Days before and after military Holidays exceed 1000+.  If a veteran finds that his/her fax is not connecting, we encourage veterans to keep trying.  Activity on the fax tends to slow down from 10:00 P.M. – 6:00 A.M. CST.                             7.  How will my documents be protected?         Answer           All documents received by USVCP are protected and archived under three layers of security. Through the use of fire protective compartments, locked vaults, and a state-of-the-art alarm system, all documents are extremely secured.                     8.  My name has changed since I served in the military.  Am I still eligible for a Veteran ID Card?          Answer      Regarding name changes to acquire a Veteran ID Card, many veterans send supporting documents that indicate their legal name change. Without such documents we cannot verify military service.                               9.  Who do I make my check/money order payable to? Answer              USVCP is a division of Aspyre Media.  Make check/Money Order payable to parent company Aspyre Media.                             10.  I served in two branches of the Armed Forces.  Which branch do I place on my application?           Answer        USVCP leaves it up the veteran as to which branch they want on their Veteran ID Card.