VA will still accept claims in paper form, though processing may take longer than for
an electronically-submitted claim. As of this summer, VA scans all new paper claims and uploads them into VBMS so they too
can be processed electronically, though without many of the benefits provided when Veterans initiate the process in eBenefits
such as guided questions that help ensure complete and accurate information and the immediate receipt of information without
having to wait for the scanning and processing of paper documents. In addition to filing claims online, registered eBenefits
users can track their claim status and access information on a variety of other benefits, like pension, education, health
care, home loan eligibility, and vocational rehabilitation and employment programs.
A free Premium eBenefits account is required to file claims electronically. The quickest and most convenient
method of establishing a free premium eBenefits account is to complete the remote verification process through the
eBenefits home page, or use DoD’s common access card (CAC) to register for and/or upgrade to a free premium
account. Veterans can also establish an account by telephone at 1-800-827-1000, option 7, if they are in receipt of VA benefits
via direct deposit, or by visiting a VA regional office or TRICARE Service Center (if they are a military retiree). For the
location of the nearest VA regional office, visit www.va.gov and search the VA regional benefits office locator.
While compensation claims are pending, eligible Veterans are able to receive healthcare and other benefits
from VA. Veterans who have served in recent conflicts are eligible for 5 years of free healthcare from VA. Currently, over
55% of returning Iraq and Afghanistan Veterans are using VA healthcare, a rate of utilization greater than previous generations
of Veterans.
This is the latest effort in support of the Secretary’s plan to eliminate the backlog. On May 15, VA
announced that it is mandating overtime for claims processors in its 56 regional benefits offices through the end of fiscal
year 2013 to help eliminate the backlog, with continued emphasis on high-priority claims for homeless Veterans, those claiming
financial hardship, the terminally ill, former Prisoners of War, Medal of Honor recipients, and Veterans filing Fully Developed
Claims.
In April, VA announced an initiative to expedite compensation claims decisions for Veterans who have waited
one year or longer. On April 19, VA began prioritizing claims decisions for Veterans who have been waiting the longest by
providing decisions based on evidence currently in hand that allow eligible Veterans to begin collecting compensation benefits
quickly while waiting for their final eligibility decision.
# # #